ABOUT ME

WHAT I DO

I am an Experience Designer passionate about all forms of design, psychology, technology, anthropology and cognitive sciences.

I am a strategic thinker who can pply conceptual thinking to create digital services across multiple platforms.

I develop elegant solutions, serving both business goals and user needs.

I use iterative design techniques including observational studies, customer
interviews, usability testing, and research insights, learn about user behavior and verify design concepts.

I define the information architecture, wireframes and user flows and validate it through usability testing.

MY EXPERIENCE

I have nearly 10 years experience in the digital space at both client and agency side working for a variety of local and global clients.

Highly experienced in digital project and stakeholder management, I have developed interest in UX at the very early stages of my carrier. I've pursued my passion when I came to Australia to become a Experience designer.

I'm agile trained and believe the best results happen in team work.

I'm stimulated by the constant learning and change in our field.

As an experience designer, I have recently completed a large theme park project using online and on-site services. I've redesigned the entire customer journey to streamline the experience and offer better online and on-site services to customers.

MY SKILLS

STRATEGIC THINKING

CREATIVE PROBLEM-SOLVER

RESEARCH ANALYSIS AND GATHERING INSIGHTS

CUSTOMER JOURNEY MAPPING

DESIGNING USER FLOWS

INFORMATION ARCHITECTURE

STRONG KNOWLEDGE OF DESIGN PROCESS AND PROJECT MANAGEMENT

STAKEHOLDER MANAGEMENT

ABILITY TO EXPLAIN THE REASONING BEHIND THE DESIGN DECISIONS

ORGANISED, CURIOUS, ANALYTICAL AND DYNAMIC

HI, I'M
MELIS AND I'M A HUMAN CENTRED DESIGN LEAD.

RESEARCH & SERVICE DESIGN & PRODUCT DEVELOPMENT

ABOUT ME

ABOUT ME

WHAT I DO

I am a Design Lead with strong focus on end-to-end service experiences and product development. I'm passionate about all forms of design, psychology, anthropology, technology and cognitive sciences.

I have led design teams, consistently worked in multi-disciplinary teams of designers, engineers and product managers, contributed to design projects and partnered with key stakeholders to deliver new and innovative customer experiences.

I am also an interior design enthusiast, a foodie, a yogi, a change seeker, a good travel planner, a bad cook and a creative but analytical mind.

I love using the power design for ethical and high impact real life problems such as homelessness, childcare and circular economy initiatives. I am a member of Australian Circular Economy Hub and one of my area of interest is waste management.

In short, I'm a problem solver. I solve complex business problems by deep diving into customer behaviour analysis and understanding the business challenges.

I have been in this field for the past 15+ years and have been creating & delivering new products and services for my entire career.

I have a holistic view of design and problem solving. I bring an iterative and collaborative design approach to turn insights into solutions that shape future visioning and strategy development.

I lead design teams while contributing to the design process, attending ideation or co-design workshops and by being involved in the end-to-end delivery of new services/products.

MY EXPERIENCE

I have +15 years experience working in the digital space including customer strategies, end-to-end digital project management, UX, CX and Service Design with a blend of digital agency, client side and consulting environments.

I am highly experienced in co-working with stakeholders and multi-disciplinary teams with a passion to create a meaningful experience through the design of new products and services.

I love working with people from different backgrounds and believe the best results happen with team work.

I have psychology background which helps me empathize and understand people's latent needs.

I create opportunities to coach the less experienced designers to do their best work and unleash their potential while also learning from them.

I'm stimulated by the constant change and learning opportunities in my field.